JEGS will either replace or credit any product where, under proper usage, defects appear during the period of 12 months from delivery or 12 months of putting into use by the customer (proof of purchase by the end consumer must be supplied to JEGS in the latter case). No credit will be forthcoming for products out of our guarantee period without such proof. Certain products have extended guarantee periods offered by the manufacturer direct, stated on the product guarantee.
No goods may be returned to JEGS without prior authorisation, and without a JEGS invoice number. If goods are returned for no good reason we may make a re-stocking or handling charge of up to 20%. Please note goods returned found not to be JEGS’ products or not invoiced by JEGS, cannot be held until your next order is placed.
Goods will either be destroyed or returned to you with a £20 handling and carriage charge. We reserve the right to dispose of any products which are found not to have been supplied to you by JEGS. We require a minimum value of £40 of goods for each request for collection. Please retain the goods until this value is reached.All products being returned must be complete i.e. packaging, power supply, leads etc, with a copy of the authorised returns form.
If there are discrepancies between products advised for return and goods received, credit will only be given on the actual goods received where appropriate and where a JEGS invoice exists.If product is “faulty”, actual fault must be stated on the QU011 returns form or on the telephone to the Customer Services team.
If on arrival at JEGS goods are tested and found not to be “faulty”, no credit will be given - they will be either destroyed or returned to you with a handling and carriage charge of £20.