Returns Process

HOW TO ARRANGE:

STEP 1:

Our Customer Service team will be happy to arrange collection of authorised products for return (other than non-stock items (specials) See above).

Please call them on 01702 511849 for a fast and efficient service with the following essential information:

  • JEGS Account Number
  • JJEGS Product Code Number
  • JRelevant Invoice Number relating to product being returned
  • JEvidence of date of product sale to customer if appropriate
  • JDetails of reason for return including specific fault

Failure to provide the above, could mean the returned products will NOT be processed for credit.

STEP 2:

You will be sent 2 copies of an authorised returns form - one copy of which must accompany the products being returned. The other is for your reference.

STEP 3:

Please make sure any packaging is not defaced and is suitably packed for transport via our carriers, complete with your name and address and must be ready for collection within 24 hours of receiving your returns form. A handling carriage charge will be levied if the parcel is not ready for collection when the carrier arrives. Such handling charge will be dependent on those in force with our carrier at the time.

STEP 4:

Your account will be credited after the goods have been examined and found to be suitable for credit.  Please note credit will NOT be raised on any product which is received back at JEGS that has not been emptied of its contents. We reserve the right to dispose of any products which are found not to have been supplied to you by JEGS.

Certain manufacturer guarantees fall outside our own returns service and in such cases the manufacturer must be contacted direct. Detailed opposite are the procedures to be followed.

CUSTOMER SERVICE

Contact: 01702 511849

At JEGS we pride ourselves in providing a first-class service. Our fully trained Customer Services team will be happy to assist you with any issues you may have. Please call them on 01702 511849 for a fast & efficient response:

Discrepancies on orders

All discrepancies must be reported to the Customer Services team within 3 days of delivery.

Breakages/Damages

Any breakages found on delivery of an order must be reported within 3 days of delivery. Should you decide to accept a delivery in a damaged condition, you must endorse the carrier’s delivery documentation accordingly.

Shortages of goods/parcels

Any shortage must be reported within 3 days. All shortages will be investigated and a credit will be issued where appropriate only after a satisfactory stock check has taken place. In all the above cases, should you fail to report any discrepancies within 3 days of delivery, the goods shall be conclusively presumed to be in all respects in accordance with your order and free from any defect which would be apparent on reasonable examination, and you shall be deemed to have accepted the goods accordingly.

Proof of Delivery

We are not liable for claims for missing parcels where a signature has been given for a complete consignment. Therefore, please check the number of parcels against the delivery note before signing. All requests for proof of deliveries must be received within 60 days from date of delivery. Under no circumstances shall JEGS be liable to compensate a customer by way of damages or otherwise for non-delivery or late delivery of the goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.

Sale or Return

We do not operate a sale or return policy.

Warranty Period

Any warranty period shown on the catalogue of longer than 1 year refers to the manufacturers warranty.